Complaints Policy
We aim to always provide a high level of service. However, if you are unhappy about any aspect of our service, please write to:
The Complaints Officer
My Money Advice
Unit 1 & 2 Blenheim Court
Cheadle
Cheshire
SK8 2JY
Most disputes can be resolved amicably either through the provision of further information or following negotiations. However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may ask for the complaint to be referred to the Insolvency Service who will direct it to the appropriate regulatory body and track its outcome. The Insolvency Service Complaints Gateway can be accessed online at https://www.gov.uk/complain-about-insolvency-practitioner or by telephoning the Insolvency Service Enquiry Line on 0845 6029848.